Here are some links that you may find useful.

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Change Management Strategy
 

Lean
 

Press Ganey
 

Queuing Theory
 

Theory of Constraints

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Agency for Healthcare Quality and Research (AHQR)
 

American Academy of Emergency Medicine (AAEM)
 

American Association for Physician Leadership (AAPL)
 

American College of Emergency Physicians (ACEP)
 

American College of Healthcare Executives (ACHE)
 

American College of Osteopathic Emergency Physicians (ACOEP)