Noel Cervino
President and CEO – University of Maryland Charles Regional Medical Center
La Plata, Maryland

“When we experienced difficulties with patient flow in our Emergency Department, we engaged Dr. Twanmoh to analyze the situation and provide recommendations for improvement. We found Joe to be a highly experienced ED physician with a thorough understanding of hospital operations. Based on his analysis, nursing and physician resources were reallocated, ambulance diversions were substantially reduced, and a split-flow model of patient care was introduced. In addition, Joe was invaluable with space planning for our ED renovation and COVID-19 preparations. We’ve been very pleased with the results of this engagement and highly recommend Dr. Twanmoh and his team.”

Jon Falck, MD,
Chairman of Emergency Medicine – St. Agnes Hospital
Baltimore, Maryland

“Not one to be satisfied with the status quo, Joe is passionate about process improvement. Well-versed in lean methodology, he uses these skills very effectively for operational improvement. An innovative thinker, Joe is truly an inspiration, leading change management with energy and enthusiasm.” 

Theresa Tavernero, RN, PhD, MBA
Senior Vice President of Performance Innovation – TeamHealth
Knoxville, Tennessee

Dr. Mark Harris is one of those unique emergency medicine leaders and teachers who has been able to transform the operations of numerous EDs by applying analytics to real-world problems related to patient care and flow.

Dr. Harris combines his decades of clinical experience and understanding of operations with his gift of analyzing data and developing innovative, practical, and tailored solutions to improve and enhance the throughput challenges that so many EDs face.

His likeability and no-nonsense style resonate with people at all levels of the organization, from front-liners to hospital executives. His ability to explain complex concepts in simple and practical terms that staff can understand is part of the reason he is so effective.

Press Ganey survey comment
After Re-engineering Emergency Department Patient Flow

It was my first excellent experience in the past 23 years living in the USA. I wish all the hospitals had the same system they have in this hospital.