Talk to anyone about their last visit to the emergency department and they will likely tell you it was a miserable experience.

 

While advances in clinical medicine in the past 20 years have been nothing short of astounding, the hospital experience for many patients can be a nightmare, waiting hours to be seen and then more hours to be admitted to the hospital.

 

Drs. Joe Twanmoh and Mark Harris have spent their careers addressing patient flow, as emergency physicians, medical directors, and consultants. To them, it’s personal. They know how hard it is to work in a crowded emergency department. They’ve waited with family members who were patients. They know that one day, it could be them looking up from the stretcher. Fixing patient flow problems is both their core competency and their passion.