The average emergency department patient in the United States waits more than ninety minutes to be taken to a room and two and a quarter hours before being discharged, according to Harvard Business Review. Those who present with broken bones can expect to wait nearly an hour before receiving any pain management. It’s no wonder that the number of patients who leave EDs without treatment (LWOT) has nearly doubled in recent years.​

Emergency department crowding occurs when patient volume and acuity are mismatched with hospital resources. It is often the first roadblock to optimal patient flow. Though only twenty percent of emergency department outflow is tied to inpatient bed availability, sixty percent or more of a hospital’s inpatient volume can be tied to emergency department admissions.


But how can we predict when this is going to happen? Queue Management’s patient flow assessment—based on mathematical modeling, informatics, and our years of clinical practice—will identify the critical bottlenecks that create long wait times, crowded treatment and waiting areas, and adversely affect the patient experience. 

We’re experts in improving patient flow, clinical operations, and service delivery. With a deep understanding of Queuing Theory, Lean, Theory of Constraints, and change management strategy, we reengineer your hospital processes, improving the delivery of care while lowering costs.